What is so unique about Dose Meds? Why should I choose it?
Dose Meds is one among the first tech-enabled stockists to provide medicines and solutions to pharmacies of all sizes. Pharmacy owners can manage their purchase orders better and know their inventory needs better.
Should I pay separately for the Dose Meds software? Or is it free?
Both Dose Meds app and customer portal are free for customers to place their orders from Dose Meds.
I wish to get started with Dose Meds. What are the next steps?
Download the Dose Meds mobile app. Then, sign up on the app by providing your store details and a copy of your pharmacy license. Once your information is validated and you are successfully signed up, you can start ordering on Dose Meds.
How to download the Dose Meds mobile app?
Go to Google Play Store and search for “Dose Meds”. Under the search results, click ‘Dose Meds’ and click ‘Install’ to download and install the app on your Android smartphone.
How long would it take to get my orders delivered?
Same-day delivery is available in Chennai alone. The remaining orders for in-stock items would be delivered by the next business day. For other cities, the orders would be generally delivered in 2-3 business days.
Placing an order on Dose Meds Customer Portal
How do I place an order on the Dose Meds Customer Portal?
You can browse through the Dose Meds Customer Portal homepage. Here you can view the items available for you, the items under different offers & promotions, and the new items on Dose Meds. You can click on an item to view the details, enter the necessary quantity, and you can click on “Add to Cart”. After adding all the items to the cart, you can go to “My Cart” and then you can tap on “Proceed to Checkout”.
You can also view the medicines according to the medicine categories such as ‘Branded’, ‘Jan Aushadhi’, ‘Private Generic’, ‘StayHappi’, and ‘Other Items’. Besides, you can search for any product any time by simple typing the item name, and you can enter the item from the auto suggestions.
I have placed an order on the Customer Portal. Can I edit the order?
Please contact the Support Team to edit the order.
Can I cancel my order?
Yes. You can go to the specific purchase under ‘Orders’ and you click on ‘Cancel Purchase’ at the bottom of the purchase. Select a reason for the cancellation, enter any other necessary information, and then tap on ‘Cancel’ button.
Till which order status can I cancel my order?
You can cancel the order until it is shipped.
What are the different payment options?
We accept NEFT/RTGS, Cheque, and Google Pay payments.
Do you provide the goods on credit?
Yes, we provide the items on credit, based on the registration plans chosen. Please contact the Support Team for more details.
Tracking my Dose Meds orders
I have placed an order on the Customer Portal. How do I check the status?
You can view ‘Your Recent Orders’ on the home screen itself. Then, you can tap on your purchase to view the details. Otherwise, you can go to ‘Orders’ from the side menu bar, and then you can tap on the specific purchase.
What would happen once I place an order?
Once you place an order on the Dose Meds Portal, it would be verified by the Dose Meds team. They would check for the delivery options and confirm if the items are available at the requested quantity. Here, you would note that the order status would have been changed from ‘New’ to ‘Processing’
How would I know if my order has been shipped?
Once your order has been verified by the Dose Meds team, it is ready for shipping. The delivery team would ensure that the items are available and packed correctly. Then, the order would be tagged as ‘Ready for Shipping’. Once the order has been shipped, you would view the status as ‘Shipped’
Purchase Orders Management
Can I return my order?
Yes, you can return your order. Please contact the Support Team for more details.
How can I filter my purchases and view them?
Click on the ‘Status Filter’ field in the ‘Orders’ page. You can filter according to the status of the order. Also, you can filter according to the PO number and PO dates.
How do I view the due date and payment status of a purchase order?
You can view the payment status of a purchase order once it is delivered. Go to the specific purchase order and scroll to the bottom to view the ‘Due Date’ and ‘Payment Status’ of the purchase order.
How secure is my data on the Dose Meds cloud platform?
Your data on Dose Meds is 100% secure on the Dose Meds platform. Protected by Azure Key Vault and Azure Storage technologies, the data is safe 24×7.
What are the chances of data loss and recovery instances?
Azure is a cloud platform where the data is stored in multiple locations. It is safe from every natural disaster, and even in case of data loss, recovery is instantly possible from multiple recovery sites.
Will my cloud data be visible to hackers?
No, your cloud data is hidden to the outside world, and visible only to you. The encrypted cloud storage makes the data unreadable for hackers and secures the data with industry-standard encryption algorithms.
Does Azure platform update its security patches automatically?
Yes, Azure regularly releases security updates to stay competent in the cyber-secure world. The updates are automatically rolled out to the applications built on the Azure platform.
Sign in and connectivity
I forgot my password
In case you forgot your password to Dose Meds, open the Dose Meds Customer Portal. In the login screen, click on ‘Forgot Password’, enter your registered mobile number, and click ‘Submit’. Then, an OTP would have been sent to your registered mobile number. Enter the OTP and you can set the new password for your Dose Meds account. Note: The updated password cannot be the same as your old password
I did not receive the password reset OTP
In case you did not receive the OTP, you can recheck your mobile network and reselect your mobile network by going to the ‘Settings’ of your phone.
I am unable to sign in
If you are unable to sign into Dose Meds Customer Portal, please check your registered mobile number and password. Sometimes you may have entered the wrong mobile number. Or you can easily reset your password by using the ‘Forgot Password’ option.
Changing account settings
Updating store information
If you wish to update your store details, you can go to ‘My Locations’ on the Dose Meds mobile app. Under the specific store, you can update the contact details. Tap ‘Next’ to update the address. Then, tap ‘Next’ to update the license details.
Updating my profile
If you wish to update your profile, you can go to ‘My Profile’ on the Dose Meds mobile app. Here you can update your profile, including mobile number, email address, and password.
I want to remove my pharmacy from Dose Meds
Please contact the Support Team on this request.
I want to delete my Dose Meds account
Please contact the Support Team on this request.
Order your Medicines now
Same day delivery available in Chennai. The remaining orders for in-stock items would be delivered by the next business day.